Straight answers to the questions we get asked most. Already a client with a published site? Your FAQs live on the FAQ After Publication page, and support is at Support. For SEO queries, see our SEO Help page.
A fixed monthly hosting fee, your domain renewal (about $45 a year) and your SSL certificate ($45 a year). See our full breakdown on our Ongoing Website Costs page.
Your site is built on WordPress, so yes, it is portable. We recommend our hosting because we maintain, secure and back up everything ourselves, and fixing problems is on us, not you.
You do. We register the domain in your name (we remain the technical contact) and site ownership is yours. We simply manage the technical infrastructure and point you in the right direction for what you need.
No. We don't lock you into any contracts for the site build or ongoing hosting. You can cancel anytime, we're refreshingly easy to deal with!
We provide the first draft within 15 business days or less, and anything beyond that relies on how quickly you can provide us your initial information and revisions.
Yes of course. We provide free self-management access for changes you make yourself depending on your comfort level with WordPress. Otherwise you can send edits to us. See our self-management guide and Edits Price List for more details.
Yes, that is our website redesign service, and you keep your existing domain.
Yes. We point it at the new site, nothing to re-buy.
Search Engine Optimisation is the process of helping your site appear on Google for competitive keywords when customers search for what you do. Check out our plain-language explainer on our SEO Help page to start your SEO learning journey.
Every site includes on-page SEO covering your meta data, content keyword optimisation using best practice standards. However we do not provide ranking services or off-page SEO including Google Ads or organic rankings. These must be done by an SEO provider who specialises in this field.
We offer you a fresh design in the first instance to see if we can get it right. If you're still not happy, we offer a 100% Money Back Guarantee, so there's no risk to you!
We consider small stores up to about 10 products but we do not provide full eCommerce websites. We can refer you to trusted providers because eCommerce requires a more detailed scope and is often better delivered by providers who can offer more phone and in-person contact. Simple digital sales are often better served by tools like Payhip or simple PayPal buttons, see our PayPal fees and payments guide.
Email setup is separate from the website. We can create a business email through Google Workspace for a $150 one-off fee, and Google charges about $11 per user per month on an annual plan (checked September 2026).
Yes of course, every site is responsive as standard and you can check this during your website revisions.
We can set up Google Analytics for your website to help you track traffic data for a $50 one-off fee.
The Google map listing and reviews panel that shows up when you search a business on Google. It's an excellent connector to Google, provides extra exposure for your site and client reviews. For more details, see our Google Business Profile page.